Letter complain of depektibong cellphone

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andresgrace080 · Answer

Answer:[Your Name][Your Address][City, State, ZIP Code][Email Address][Phone Number][Date][Customer Service Department][Cellphone Manufacturer][Company Address][City, State, ZIP Code]Subject: Complaint about Defective CellphoneDear [Customer Service Department],I am writing to bring to your attention a significant issue I have been experiencing with the cellphone I purchased from your company. I believe that the device I received is defective, and I would like to request a resolution to this problem.On [Date of Purchase], I purchased a [Cellphone Model] from your authorized retailer. However, shortly after using the device, I started encountering several issues that hindered its normal functionality. I have outlined the problems below:1. Battery Drainage: The battery life of the cellphone is significantly shorter than what was advertised. Even after a full charge, the battery drains within a few hours of usage, making it highly inconvenient for everyday use.2. Overheating: The cellphone frequently overheats during regular usage, such as making phone calls or using applications. This not only poses a safety risk but also affects the overall performance and longevity of the device.3. Frequent System Crashes: The cellphone frequently freezes and crashes, requiring me to restart it multiple times throughout the day. This disrupts my work and causes frustration, as I am unable to rely on the device for important tasks.I have taken all the necessary steps to troubleshoot these issues, including performing software updates, factory resets, and ensuring that no third-party applications are causing the problems. Despite my efforts, the problems persist, indicating that the device itself is inherently flawed.As a consumer, I believe that I am entitled to a fully functional and reliable product. Therefore, I kindly request the following actions to be taken to resolve this matter:1. Repair or Replacement: I request that you either repair the device to eliminate the mentioned issues or provide me with a replacement unit that is free from defects.2. Warranty Coverage: I expect that these repairs or replacements fall under the warranty terms and conditions provided by your company. I kindly request that you honor the warranty and cover any associated costs.3. Timely Resolution: I would appreciate a prompt response to this complaint and a clear timeline for when the necessary repairs or replacement will be provided. This will ensure that I can continue using the cellphone without further inconvenience.I have attached copies of the purchase receipt and any other relevant documents to support my claim. I trust that you will take my complaint seriously and address it promptly. I look forward to your immediate attention to this matter.Should I not receive a satisfactory resolution within a reasonable timeframe, I may be forced to explore other options available to me, including seeking legal advice and filing a complaint with consumer protection agencies.Thank you for your understanding and cooperation. I hope that we can resolve this matter amicably.Yours sincerely,[Your Name]

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