What Are The Things To Do When A Guest Complain?explain Steps On How You…

What are the things to do when a guest complain?explain steps on how you handle guest complain​

Answer:

Stay Calm. It might be extremely difficult to do, you must stay calm when handling a customer complaint. …

Listen. Frequently, if a customer comes to you with a problem, it means that they want to be heard. …

Be Kind. …

Acknowledge the Issue. …

Apologize and Thank Them. …

Ask Questions. …

Make It Speedy. …

Document Their Responses

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