. If you encounter guest complain like this, “Waiter look there is a hair in my soup”. How do you solve this type of complain?
I will solve this complain by apologizing first to the guest and then replace his soup with a new one. After that, we should inform the management about the report so that this incident will not happen again.
Although this is just a strand of hair but we must put in mind that we are dealing with food which needs to be clean. Seeing a hair means that the kitchen is not practicing hygienic practices which violates sanitary procedures that is harmful to the health of its consumers.
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